# MSP FAQ Common questions about our services, support, and engagement models. ### What's included in the free assessment? A structured review of your infrastructure, security posture, and support gaps — with clear next steps, no obligation. ### What if we're mid-contract with another MSP? We can plan a phased transition aligned with your contract end date — including overlap support so nothing falls through the cracks. ### Do you sign MSAs / SLAs? Yes — we provide written MSAs and SLAs with defined response times, escalation paths, and scope for MSP and project engagements. ### Where is data stored? We design for Canada-first data residency where required. Specific hosting and backup locations are documented per engagement. ### How fast can you take over our IT? Most transitions start within 1–2 weeks after discovery. Urgent support can begin faster depending on scope and access. ### Do you offer 24/7 support? Yes — 24/7 monitoring and SLA-based MSP packages are available. Response times depend on your plan and severity level. ### What services does Amen Security offer? Managed IT (MSP), website & software development, cybersecurity, cloud infrastructure, and AI automation — plus network, DevOps, email, and more for Canadian mid-market teams. ### Do you serve Quebec, Ontario, and the rest of Canada? Yes — we're based in Winnipeg and support clients across Manitoba on-site. Ontario and Quebec clients get remote-first support with bilingual EN/FR service and on-site when scope requires it. ### Can you help with cloud migration? Absolutely — we assess, plan, and execute cloud migrations with minimal downtime and clear rollback options. ### How is SLA defined? SLA terms are agreed in writing per engagement — uptime targets, response times, and escalation paths tailored to your environment. ### Project-based only, or managed services too? Both — one-off projects, ongoing MSP, and co-managed models where we work alongside your internal IT team. ### Is the initial consultation free? Yes — the first consultation is free. We respond within one business day. ### Do you help with PIPEDA and Quebec Law 25 compliance? We follow security-first and compliance-ready practices. Specific compliance scope is defined per project — contact us for your requirements. ### Do you offer CCTV and physical security? Physical security and CCTV are handled by our sister brand — linked in the footer. Amen Security focuses on managed IT, web & apps, cloud, and cybersecurity for mid-market teams. ### Do you work with startups? Our sweet spot is 30–80 employees. Smaller teams can contact us — we will say honestly if we are not the right fit. ### How long does it take to start a project? After discovery, most engagements begin within 1–2 weeks depending on scope and procurement. Urgent support can start faster. ## Contact - [Book Free Assessment](https://amensecurity.ca/en/contact?tab=consult) --- Source page: https://amensecurity.ca/en/faq Markdown version for AI agents · Amen Security Email: info@amensecurity.ca Phone: +1 (204) 514-3536