# Managed Services (MSP)

IT MSP for Canadian SMBs — monitoring, SLA support, and flat-rate managed IT that can sit beside the same website and app studio.

## Included
- Managed Infrastructure & Cloud
- Managed Security
- 24/7 Monitoring
- SLA-Based Support

Amen Security delivers managed IT services for Canadian SMBs (and US companies remotely): 24/7 monitoring, help desk, Microsoft 365, backups, and security under a written SLA. We are Winnipeg-based, Canada-first, and fully serve United States clients without requiring a US street office.

Managed IT here means a named engineering relationship — not a ticket black hole. We inventory your users, devices, identity, email, backups, and critical apps, then run day-to-day operations against a scope you can read: what is monitored, what response windows apply, and what is out of scope until you expand it.

Most clients come to us after break-fix fatigue, an MSP that only forwards vendor tickets, or a website agency that cannot touch DNS, Microsoft 365, or hosting when something breaks at 7 a.m. Our model keeps infrastructure and (optionally) web/app delivery under one accountable Canadian team.

We do not sell fake “#1 Google ranking” guarantees, invent a walk-in retail storefront, or publish a US street address for SEO. Delivery is remote-first with on-site only when scoped. Privacy practices are Canada-first (PIPEDA-aware), with bilingual EN/FR coverage when Quebec or national teams need it.

## Who managed IT is for
- SMBs roughly 30–80 seats that need an IT department without building one in-house
- Teams tired of break-fix invoices and “that’s the other vendor” finger-pointing
- Manitoba, Ontario, and Quebec organizations that want bilingual EN/FR coverage when needed
- US small businesses that want a Canadian remote MSP with clear English delivery
- Operators who also need a corporate site redesign or internal portal without hiring a second vendor

## What a typical managed IT retainer covers
- Endpoint and server monitoring with alerting into a real ticket queue
- Patch cadence, backup verification, and restore drills scoped in the proposal
- Microsoft 365 / Entra administration basics — users, groups, MFA hygiene, shared mailboxes
- Help desk for day-to-day issues with escalation to senior engineers (not an offshore script)
- Security baseline aligned to your risk: EDR, email filtering, privileged access hygiene
- Monthly reporting and roadmap reviews so spend and risk stay visible to leadership

## How managed IT onboarding works
- Free assessment — users, tools, risks, and quick wins (reply within one business day)
- Written scope & SLA — what is included, response expectations, and commercial model
- Phased takeover — monitoring, backups, and identity first; then stabilize and optimize
- Steady state — tickets, reporting, and roadmap reviews; optional website/apps under the same team

## Where we serve

Primary: Winnipeg and Manitoba. Fully remote across Canada (Ontario, Quebec, BC, and beyond) and the United States. No walk-in retail storefront — engineer access, not a showroom. City pages (Winnipeg, Toronto, Montreal) match search intent; the delivery model is the same remote-first MSP everywhere.

## Frequently asked questions

### Is “MSP Canada” the same as Amen Security?

In search, “MSP Canada” often means BC Medical Services Plan. For IT, search managed IT / IT MSP. Amen Security is a managed service provider plus website design and custom apps — not provincial health insurance, and not an alarm company.

### How much do managed IT services cost in Canada?

Canadian MSPs commonly price per user per month; market bands often sit roughly in the mid-hundreds CAD depending on scope and security depth. We quote after assessment so inclusions (monitoring, EDR, M365, backups) are explicit — no fake “guaranteed #1” claims.

### Do you support the United States?

Yes. US SMBs can engage us for remote managed IT, websites, and apps. We do not invent a US street address; delivery is remote with Canadian privacy practices and clear English support.

### Can you also redesign our website while managing IT?

Yes — that is our differentiator. See Managed IT + Website Design + Custom Apps under one team so DNS, hosting, identity, and the customer-facing site stop bouncing between vendors.

### What happens in the first 30 days?

We establish monitoring and backup visibility, lock down the highest-risk identity/email gaps, document admin access, and open a clean ticket channel. Larger migrations (tenant moves, network redesigns, full site rebuilds) get their own phased plan after the environment is stable.

### Are you an alarm or CCTV company?

No. Amen Security on amensecurity.ca is managed IT plus web and apps. We do not sell CCTV or alarm hardware on this site.

## Contact

- [Book Free Assessment](https://amensecurity.ca/en/contact?tab=consult)

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Source page: https://amensecurity.ca/en/services/managed
Markdown version for AI agents · Amen Security
Email: info@amensecurity.ca
Phone: +1 (204) 514-3536