# Managed Services (MSP) in Vancouver

Managed IT services for Vancouver and Metro Vancouver (Burnaby, Surrey, Richmond, North Vancouver) — delivered remotely by Amen Security. Metro Vancouver is driven by tech and digital media, trade and logistics around the port, real estate and professional services, with many teams working hybrid across the Pacific time zone.

Hybrid teams and SaaS-heavy stacks mean the risk sits in identities, shared links and personal devices rather than in a server room.

Private organizations in British Columbia are governed by BC’s Personal Information Protection Act (PIPA), with PIPEDA covering federally regulated activity and cross-border data flows. We document controls against it as part of the service.

## Why Vancouver businesses choose Amen
- Per-seat pricing and written scope after a free assessment
- Pacific Time support windows written into the SLA
- Senior engineers on the help desk — resolution over escalation
- Security built into daily IT: EDR, MFA, verified backups
- The same team can rebuild your website or build custom apps

## What managed IT includes in Vancouver
- Monitoring and alerting routed into a real ticket queue
- Microsoft 365 / Entra ID lifecycle, enforced MFA, license right-sizing
- Backup verification and documented restore tests
- Device management and patching outside business hours
- Monthly reporting leadership can read

## How onboarding works for Vancouver clients
- Free assessment — users, tools, risks
- Written scope, SLA and per-seat pricing
- Phased takeover — identity, backups, monitoring first
- Steady-state operations with quarterly reviews

## FAQ

### Does your support cover Pacific Time business hours?

Yes. Support windows are written into the SLA in your time zone, so a Vancouver team is not left waiting for an eastern help desk to open.

### Do you have an office in Vancouver?

No. We serve Vancouver and Metro Vancouver remotely from our Canadian team, with on-site visits scoped in the contract when hardware needs hands.

### How much does managed IT cost?

The assessment is free; you then get written per-seat pricing and scope you can compare line by line with any local quote.

## Contact

- [Book Free Assessment](https://amensecurity.ca/en/contact?tab=consult)

---
Source page: https://amensecurity.ca/en/services/managed/vancouver
Markdown version for AI agents · Amen Security
Email: info@amensecurity.ca
Phone: +1 (204) 514-3536