# IT Support & Consulting

Remote and on-site support, help desk, and IT consulting.

## Included
- Remote & On-Site Support
- Help Desk
- System Maintenance
- IT Consulting

IT help desk and support for Canadian SMBs — bilingual EN/FR when needed, SLA-minded response, and escalation into full managed services.

## Support model
- Remote help desk for day-to-day tickets
- Bilingual coverage for Quebec and national teams
- Clear path from support-only to full MSP

## Getting help
- Open a ticket or book assessment
- Triage and resolve
- Document recurring issues
- Optional move to managed retainer

## Coverage

Canada and US remote · Winnipeg-based team.

## Frequently asked questions

### Is support 24/7?

Monitoring and response models are scoped in your SLA. Ask during the free assessment for the coverage that matches your risk.

## Contact

- [Book Free Assessment](https://amensecurity.ca/en/contact?tab=consult)

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Source page: https://amensecurity.ca/en/services/support
Markdown version for AI agents · Amen Security
Email: info@amensecurity.ca
Phone: +1 (204) 514-3536