Managed Services (MSP) — Edmonton
IT MSP for Canadian SMBs — monitoring, SLA support, and flat-rate managed IT that can sit beside the same website and app studio. Remote delivery for Edmonton and the Edmonton Metro Region — remote-first Canadian MSP, no walk-in location.
Managed IT
24/7 monitoring, help desk, Microsoft 365, backups, and SLA-backed support from Winnipeg.
- ✓Managed Infrastructure & Cloud
- ✓Managed Security
- ✓24/7 Monitoring
What's included
- • Managed Infrastructure & Cloud
- • Managed Security
- • 24/7 Monitoring
- • SLA-Based Support
Managed IT services for Edmonton and the Edmonton Metro Region (St. Albert, Sherwood Park, Leduc, Spruce Grove) — delivered remotely by Amen Security. Edmonton combines provincial-capital public-sector suppliers, health and research organizations, and industrial and energy services along the Capital Region.
Suppliers to public bodies and health organizations are increasingly asked to prove their security controls in vendor questionnaires before contracts renew.
Alberta’s Personal Information Protection Act (PIPA) covers most private businesses; organizations handling health information also have to consider Alberta’s Health Information Act. We document controls against it as part of the service.
Why Edmonton businesses choose Amen
- Per-seat pricing and written scope after a free assessment
- Mountain Time support windows written into the SLA
- Senior engineers on the help desk — resolution over escalation
- Security built into daily IT: EDR, MFA, verified backups
- The same team can rebuild your website or build custom apps
What managed IT includes in Edmonton
- Monitoring and alerting routed into a real ticket queue
- Microsoft 365 / Entra ID lifecycle, enforced MFA, license right-sizing
- Backup verification and documented restore tests
- Device management and patching outside business hours
- Monthly reporting leadership can read
How onboarding works for Edmonton clients
- 1Free assessment — users, tools, risks
- 2Written scope, SLA and per-seat pricing
- 3Phased takeover — identity, backups, monitoring first
- 4Steady-state operations with quarterly reviews
Frequently asked questions
We supply public-sector clients in Edmonton — can you help with security questionnaires?
Yes. The controls those questionnaires ask about (MFA, patching, backups, EDR, access reviews) become part of daily operations, and our monthly reports give you the evidence to answer them.
Do you have an office in Edmonton?
No. We serve Edmonton and the Edmonton Metro Region remotely from our Canadian team, with on-site visits scoped in the contract when hardware needs hands.
How much does managed IT cost?
The assessment is free; you then get written per-seat pricing and scope you can compare line by line with any local quote.
Ready to move forward? Book your free assessment.
We reply within one business day — written scope and pricing before any commitment.
Need managed IT plus a website or apps in Edmonton? One team covers both. MSP + website design + apps
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