MSP FAQ
Common questions about our services, support, and engagement models.
Services
What services does Amen Security offer?
Managed IT (MSP), website & software development, cybersecurity, cloud infrastructure, and AI automation — plus network, DevOps, email, and more for Canadian mid-market teams.
Do you serve Quebec, Ontario, and the rest of Canada?
Yes — we're based in Winnipeg and support clients across Manitoba on-site. Ontario and Quebec clients get remote-first support with bilingual EN/FR service and on-site when scope requires it.
Can you help with cloud migration?
Absolutely — we assess, plan, and execute cloud migrations with minimal downtime and clear rollback options.
Do you offer CCTV and physical security?
Physical security and CCTV are handled by our sister brand — linked in the footer. Amen Security focuses on managed IT, web & apps, cloud, and cybersecurity for mid-market teams.
Support & SLA
Do you offer 24/7 support?
Yes — 24/7 monitoring and SLA-based MSP packages are available. Response times depend on your plan and severity level.
How is SLA defined?
SLA terms are agreed in writing per engagement — uptime targets, response times, and escalation paths tailored to your environment.
Security & compliance
Where is data stored?
We design for Canada-first data residency where required. Specific hosting and backup locations are documented per engagement.
Do you help with PIPEDA and Quebec Law 25 compliance?
We follow security-first and compliance-ready practices. Specific compliance scope is defined per project — contact us for your requirements.
Engagement
What's included in the free assessment?
A structured review of your infrastructure, security posture, and support gaps — with clear next steps, no obligation.
What if we're mid-contract with another MSP?
We can plan a phased transition aligned with your contract end date — including overlap support so nothing falls through the cracks.
Do you sign MSAs / SLAs?
Yes — we provide written MSAs and SLAs with defined response times, escalation paths, and scope for MSP and project engagements.
How fast can you take over our IT?
Most transitions start within 1–2 weeks after discovery. Urgent support can begin faster depending on scope and access.
Project-based only, or managed services too?
Both — one-off projects, ongoing MSP, and co-managed models where we work alongside your internal IT team.
Is the initial consultation free?
Yes — the first consultation is free. We respond within one business day.
Do you work with startups?
Our sweet spot is 30–80 employees. Smaller teams can contact us — we will say honestly if we are not the right fit.
How long does it take to start a project?
After discovery, most engagements begin within 1–2 weeks depending on scope and procurement. Urgent support can start faster.