Managed Services (MSP)
IT MSP for Canadian SMBs — monitoring, SLA support, and flat-rate managed IT that can sit beside the same website and app studio.
Managed IT
24/7 monitoring, help desk, Microsoft 365, backups, and SLA-backed support from Winnipeg.
- ✓Managed Infrastructure & Cloud
- ✓Managed Security
- ✓24/7 Monitoring
What's included
- • Managed Infrastructure & Cloud
- • Managed Security
- • 24/7 Monitoring
- • SLA-Based Support
Amen Security delivers managed IT services for Canadian SMBs (and US companies remotely): 24/7 monitoring, help desk, Microsoft 365, backups, and security under a written SLA. We are Winnipeg-based, Canada-first, and fully serve United States clients without requiring a US street office.
Managed IT here means a named engineering relationship — not a ticket black hole. We inventory your users, devices, identity, email, backups, and critical apps, then run day-to-day operations against a scope you can read: what is monitored, what response windows apply, and what is out of scope until you expand it.
Most clients come to us after break-fix fatigue, an MSP that only forwards vendor tickets, or a website agency that cannot touch DNS, Microsoft 365, or hosting when something breaks at 7 a.m. Our model keeps infrastructure and (optionally) web/app delivery under one accountable Canadian team.
We do not sell fake “#1 Google ranking” guarantees, invent a walk-in retail storefront, or publish a US street address for SEO. Delivery is remote-first with on-site only when scoped. Privacy practices are Canada-first (PIPEDA-aware), with bilingual EN/FR coverage when Quebec or national teams need it.
Who managed IT is for
- SMBs roughly 30–80 seats that need an IT department without building one in-house
- Teams tired of break-fix invoices and “that’s the other vendor” finger-pointing
- Manitoba, Ontario, and Quebec organizations that want bilingual EN/FR coverage when needed
- US small businesses that want a Canadian remote MSP with clear English delivery
- Operators who also need a corporate site redesign or internal portal without hiring a second vendor
What a typical managed IT retainer covers
- Endpoint and server monitoring with alerting into a real ticket queue
- Patch cadence, backup verification, and restore drills scoped in the proposal
- Microsoft 365 / Entra administration basics — users, groups, MFA hygiene, shared mailboxes
- Help desk for day-to-day issues with escalation to senior engineers (not an offshore script)
- Security baseline aligned to your risk: EDR, email filtering, privileged access hygiene
- Monthly reporting and roadmap reviews so spend and risk stay visible to leadership
How managed IT onboarding works
- 1Free assessment — users, tools, risks, and quick wins (reply within one business day)
- 2Written scope & SLA — what is included, response expectations, and commercial model
- 3Phased takeover — monitoring, backups, and identity first; then stabilize and optimize
- 4Steady state — tickets, reporting, and roadmap reviews; optional website/apps under the same team
Where we serve
Primary: Winnipeg and Manitoba. Fully remote across Canada (Ontario, Quebec, BC, and beyond) and the United States. No walk-in retail storefront — engineer access, not a showroom. City pages (Winnipeg, Toronto, Montreal) match search intent; the delivery model is the same remote-first MSP everywhere.
Frequently asked questions
Is “MSP Canada” the same as Amen Security?
In search, “MSP Canada” often means BC Medical Services Plan. For IT, search managed IT / IT MSP. Amen Security is a managed service provider plus website design and custom apps — not provincial health insurance, and not an alarm company.
How much do managed IT services cost in Canada?
Canadian MSPs commonly price per user per month; market bands often sit roughly in the mid-hundreds CAD depending on scope and security depth. We quote after assessment so inclusions (monitoring, EDR, M365, backups) are explicit — no fake “guaranteed #1” claims.
Do you support the United States?
Yes. US SMBs can engage us for remote managed IT, websites, and apps. We do not invent a US street address; delivery is remote with Canadian privacy practices and clear English support.
Can you also redesign our website while managing IT?
Yes — that is our differentiator. See Managed IT + Website Design + Custom Apps under one team so DNS, hosting, identity, and the customer-facing site stop bouncing between vendors.
What happens in the first 30 days?
We establish monitoring and backup visibility, lock down the highest-risk identity/email gaps, document admin access, and open a clean ticket channel. Larger migrations (tenant moves, network redesigns, full site rebuilds) get their own phased plan after the environment is stable.
Are you an alarm or CCTV company?
No. Amen Security on amensecurity.ca is managed IT plus web and apps. We do not sell CCTV or alarm hardware on this site.
Need websites or custom apps with your MSP?