Managed Services (MSP) — Ottawa
IT MSP for Canadian SMBs — monitoring, SLA support, and flat-rate managed IT that can sit beside the same website and app studio. Remote delivery for Ottawa and the National Capital Region — remote-first Canadian MSP, no walk-in location.
Managed IT
24/7 monitoring, help desk, Microsoft 365, backups, and SLA-backed support from Winnipeg.
- ✓Managed Infrastructure & Cloud
- ✓Managed Security
- ✓24/7 Monitoring
What's included
- • Managed Infrastructure & Cloud
- • Managed Security
- • 24/7 Monitoring
- • SLA-Based Support
Managed IT services for Ottawa and the National Capital Region (Gatineau, Kanata, Orléans, Nepean) — delivered remotely by Amen Security. Ottawa–Gatineau is home to federal suppliers and consultancies, the Kanata tech cluster, associations and non-profits — many working in both English and French.
Firms that sell to government face security clauses, bilingual documentation expectations and, for defence work, the new Canadian Program for Cyber Security Certification (CPCSC).
Ontario businesses fall under PIPEDA; teams on the Gatineau side also deal with Quebec’s Law 25, which adds privacy-officer, impact-assessment and breach-register obligations. We document controls against it as part of the service.
Why Ottawa businesses choose Amen
- Per-seat pricing and written scope after a free assessment
- Eastern Time support windows written into the SLA
- Senior engineers on the help desk — resolution over escalation
- Security built into daily IT: EDR, MFA, verified backups
- The same team can rebuild your website or build custom apps
What managed IT includes in Ottawa
- Monitoring and alerting routed into a real ticket queue
- Microsoft 365 / Entra ID lifecycle, enforced MFA, license right-sizing
- Backup verification and documented restore tests
- Device management and patching outside business hours
- Monthly reporting leadership can read
How onboarding works for Ottawa clients
- 1Free assessment — users, tools, risks
- 2Written scope, SLA and per-seat pricing
- 3Phased takeover — identity, backups, monitoring first
- 4Steady-state operations with quarterly reviews
Frequently asked questions
We have staff in both Ottawa and Gatineau — can you handle Ontario and Quebec rules?
Yes. We document controls against PIPEDA and Quebec’s Law 25 together, and our team works in English and French, so policies and user support match both sides of the river.
Do you have an office in Ottawa?
No. We serve Ottawa and the National Capital Region remotely from our Canadian team, with on-site visits scoped in the contract when hardware needs hands.
How much does managed IT cost?
The assessment is free; you then get written per-seat pricing and scope you can compare line by line with any local quote.
Ready to move forward? Book your free assessment.
We reply within one business day — written scope and pricing before any commitment.
Need managed IT plus a website or apps in Ottawa? One team covers both. MSP + website design + apps
Also serving Winnipeg · Toronto · Montreal · Calgary · National overview