Customer-First Returns Policy
We stand behind every product we sell with a no-questions-asked return policy
Our Guarantee
14-Day Full Refund Window
Return any camera system within 14 days of purchase for a full refund, no matter the reason.
Fast 5-10 Business Day Refunds
Once we receive your return, refunds are processed within 5-10 business days to your original payment method.
Free Return Shipping
We provide prepaid return labels for defective items - you pay nothing for returns due to product issues.
Simple Return Process
- Contact our support team
Email ceo@amensecurity.ca or call +12045367891 within 14 days of delivery
- Package your items
Include all original packaging, accessories, and documentation
- Ship your return
Use the provided prepaid label or your preferred carrier
- Receive your refund
Full refund processed within 5-10 business days after we receive your return
Important Notes:
- Opened software licenses and custom-configured systems are non-refundable
- Return shipping costs are the customer's responsibility unless the item is defective
- Refunds may take 1-2 billing cycles to appear on your credit card statement